Frequently Asked Questions (FAQs)

Got a question for Oatein? We just might have beaten you to it! 

We’ve put together a handy list of frequently asked questions to help answer some of the common queries you might want to send us. 

Before contacting us to ask about your specific issue, take a look below to see if your question has already been answered. 

Where is my order confirmation email? 

You’ll receive an order confirmation via email whenever you place an order. Check your spam folder, as many of these emails are automatically filtered by your email provider. If you can’t find it anywhere, don’t worry: as long as you’ve made a payment, our system will have your order. 

So if you can’t find the email in your spam folder and want to confirm it, get in touch by email customerservice@oatein.com or by sending us a message on Whatsapp (+447468254707).

How do I find tracking information? 

Like order confirmation, you’ll receive tracking information in an email following your order. Check your spam folder if it hasn’t appeared, and get in touch if you can’t find it anywhere. 

How long does delivery take? 

We pride ourselves on speed. Orders placed before 3.00 pm on Friday will be dispatched the same day. We offer standard 48hr tracked delivery and next day 24hr tracked delivery so you can get your protein fix when you need it. 

Do you do international shipping?

We do offer delivery outside of the UK, but only on a bespoke quote system. Get in touch before you order to any non-UK location so we can discuss shipping costs. 

Who owns Oatein? 

Oatein is an independent business owned by John-Paul Gardner. 

Where can I buy Oatein bars? 

You can buy Oatein bars direct from our store, our affiliates, or through our Amazon listings. 

Are protein bars healthy? 

Protein bars are a healthier alternative to traditional snacks because they provide higher protein content that fuels muscle growth. However, choosing the right protein bar for you is all about identifying your goals and how your body reacts to various nutrients such as sugars.  

Oatein’s protein bar range uses natural oats to provide a longer-lasting feeling of satiety and a lower glycemic index. Read our full article on this topic to find out more. 

Are protein bars good for building muscle? 

Building muscle is all about understanding the science of muscle breakdown and repair. When your muscle fibres are broken down, they reknit as larger fibres and utilise protein to accomplish it. Eating protein bars helps give your body easier access to protein. Find out more in this article. 

Does Oatein offer a student discount? 

We know student life is challenging - so we’ve got a little bonus for you. All information on our student discount can be found here.

Does Oatein do other discounts? 

Yes, we also operate a blue light card discount scheme. Information on how to redeem can be found here.

Are some products excluded from discount codes? 

Yes, some products are unavailable with discount codes as they are already discounted. Exempt products are; Starter Pack, Vegan Starter Pack, Flapjacks 30 for £20, £10 Taster Boxes, and Succeed Energy Sample Bundle. 

Are Oatein bars vegan? 

Why do vegans have to miss out on great-tasting protein snacks? We are proud to offer vegan versions of many of our most popular products. Click this link to view the entire vegan protein range.

Are Oatein products vegetarian? 

All of our products are suitable for vegetarians and approved by the vegetarian society. We also have an exclusive vegan range that omits all animal products. Our Hype Bar is one of the few products in the market that doesn’t use collagen - making it suitable for vegetarians. 

Are Oatein products halal? 

Yes - Oatein products are suitable for those choosing to consume halal products. 

Does Oatein provide sponsorships or ambassador programmes? 

Oatein works with influencers from a varied range of backgrounds, all of whom are passionate about our tasty protein products. If you’d like to learn more and get involved, visit the ambassador page here